FAQ - Frequently Asked Questions
Copyright is probably the number one question we receive.
Please review our copyright policy and the common questions below.
If your questions are not answered here, please feel free to contact us at any time.
I purchased a photo, can I use it. . .
On my Graduation Announcements? As a courtesy to our graduating customers,
if you have purchased a photo from us and would like to use it ONE TIME on
your graduation announcement only you may do so. We will NOT provide the
digital files for this request unless you choose to purchase the file,
at which point you could make reprints, enlargements, and use on other things.
If your designer/photographer prefers written permission from us to utilize the
image please have THEM contact us directly at kerri@cowboyimages.net for written permission.
On my website, business cards, promo packet, trailer, autograph sheets, etc?
No. If you wish to use our images for uses such as this you will need to purchase the digital files,
which comes with a limited license agreement that allows for personal promotional use.
Once you have purchased the digital files you may make copies, enlargements and use for promo purposes.
If you scan a purchased photo and use it--this is a copyright violation.
Please see our copyright policy or contact us with your questions.
In the local paper? We believe in promoting rodeo in a positive light as often as we can,
therefore we will allow a one-time journalism use provided that proper photo credit is extended to,
www.CowboyImages.net. Please have the publication contact us for the digital
file at kerri@cowboyimages.net.
We will NOT release digital files to individuals, only valid approved media.
On MySpace, Facebook, or other social networking site?
If you would like to use our images on this type of site you may use the proofs from our site that have our copyright over the top.
The second option is to purchase the digital file, all such uses must indicate image is ©www.CowboyImages.net.
If you scan a purchased photo and use it--this is a copyright violation.
Please see our copyright policy below or contact us with your questions.
The Wrangler, Barrel Racing News, Today’s Horse, etc. wants to use a picture of me to go with a story.
We have working relationships with most trade publications and magazines. If they would like to utilize and image of you that is ours,
please have them contact us at
kerri@cowboyimages.net.
I’ve found my pictures and I want to order, do I have to order online?
While we hope you will find the new site functional, fun and easy if you prefer to order by phone you may call us any time at 307.272.1788.
Generally orders placed online before Noon EST will ship out that day! Orders placed over the phone depend upon payment method and our travel
schedule as to when they will ship.
Fastest method for receiving your order is online.
How long before I receive my order?
Orders placed online before Noon EST generally ship out the next day from our lab; most all orders leave the lab in 2 days or less.
You can choose your shipping method; Priority Mail 2-5 business days, Two Day Mail or Overnight.
What if I have questions or concerns on my order?
You can contact us at any time our number is 307-272-1788 or email us at
orders@cowboyimages.net.
This info appears on your electronic receipt and inside your order as well.
What if I am not happy with my order?
We have a 100% satisfaction guarantee at Cowboy Images; our number is 307-272-1788 or email us at
orders@cowboyimages.net.
We have an event coming up; can we hire you to cover our event?
We are always looking for new events to add to our schedule. As our team grows we are able to cover more events.
To see if Cowboy Images is available to cover your event, contact Kerri at 307.272.1788.
How long will you have these images?
As a general rule, we will have the images forever. Proofs will be available for viewing online for a minimum of one year following the event.
We provide no guarantee however that images will be available forever and although we backup, loss happens on occasion.
It is best to order images as soon as possible.
Do you take portraits as well?
We do! Seniors, Weddings, children and families, graduations, proms and more.
Please contact Kerri for more information, 307-272-1788 or email her at
Kerri@cowboyimages.net.