FAQ - Frequently Asked Questions
FINDING your proofs. . .
Most proofs can be found under contestant's first and last name.
Team Roping is under the Header's last name and the Heeler's last name.
For example Johnson-Smith. You could type in just Johnson- to show all the Headers named Johnson.
Or typing in just -Smith would reveal all Heelers named Smith.
You can search by Event or Performance under Advanced Search here.
Contract Personnel are under their title:
Pickupmen, Bullfighters, Queens, Flags and Announcers (sometimes under their name).
You will need to do an ADVANCED SEARCH.
Checkmark your rodeo(s) and then type in your title, and SEARCH.
Mutton Bustin is generally under that title but will require the ADVANCED SEARCH.
Find your Rodeo and performance (click the + next to the rodeo name to see all the performances from that rodeo).
Checkmark the box next to the performance you would like to search, then type "Mutton Bustin" in the search box and hit SEARCH.
This will reveal all the Mutton Bustin photos from that performance. You can save your photos under your favorites by clicking that
link above the main photo. You can order from here as well.
COPYRIGHT and Digital Files...
You can now purchase your digital files online 24/7. Right above the large proof is the Digital File option, use this link to add the file(s) to your cart. Your total will be calculated based upon how many you have in your cart. Proceed through checkout. Once you have completed payment you will receive a receipt immediately with a secure link to the image(s) you have purchased. You will also receive this receipt with link via email to download. Downloads are valid for 60 days from purchase. A limited license release is also attached to the release explaining the terms of your purchase.
Digital Files purchased may be used for not-for-profit use. Reprints, Enlargements, Graduation Announcements, Business Cards, Websites, Ads for print and Web, autograph sheets, personal promotions, Facebook, and so forth. For-Profit use would be defined as anything directly relating to sales. For example, putting the image on a t-shirt or calendar and selling those items. An artist using the image to do their rendition and selling it. For-Profit use requires a commercial license at a different fee depending upon the usage terms. Please inquire with us if your use is a commercial use, orders@cowboyimages.net or 605.388.2015.
I purchased a photo, can I use it...
On my Graduation Announcements? If you have purchased the digital file you can use it on your announcements. If you purchased a print, you can not make copies from the print photo, besides it's not the best rendition to work from.
On my website, business cards, promo packet, trailer, autograph sheets, etc? If you have purhcased the digital file you can use on these things for PERSONAL use. If your sponsor wants to use it, they will need to purchase a copy for themselves.
In the local paper? If you have purchased a digital file you can send them the photo or the link to the photo. If you have not purchased the image from us, we no longer supply images for free to media. You can purchase and download the images 24/7 from our site.
On MySpace, Facebook, or other social networking site? If you have purchased the digital file yes, please give photo credit. If you have not purchased the file but would like to use the image you can use the proof from the site.
The Wrangler, Barrel Racing News, Today’s Horse, etc. wants to use a picture of me to go with a story. . .
We have working relationships with most trade publications and magazines. If they would like to utilize and image of you
that is ours, please have them contact us at
orders@cowboyimages.net. We will NOT release digital files to individuals,
only valid approved media. Please allow at least 24 hours for all requests!
Do I have to order online?
It is easiest and quickest to order online. All orders are processed through our lab and shipped directly to you.
Generally orders placed online will ship out in 1-2 days if there are no errors or issues. You may call in your order,
605.388.2015. Please be sure to leave your name, shipping address, your email address and what you would like to order.
We accept all 4 cards be sure to leave your expiration date with the card number. Do NOT email or text us your card info please!
How long before I receive my order?
Orders placed online before Noon EST generally ship out the next day from our lab unless there is an error or
address issue; most all orders leave the lab in 2 days or less. You can choose your shipping method; Priority Mail
2-5 business days, Two Day Mail or Overnight. We make no guarantees on delivery time of orders.
What if I have questions, concerns or I am not happy with my order?
We have a 100% satisfaction guarantee on all of our prints & products. If you have questions or concerns please email us at
orders@cowboyimages.net. Please be sure to tell us what your question or issue is so that we can resolve it quickly!
This info appears on your electronic receipt and inside your order as well; you can reply to that email for assistance.
We have an event coming up; can we hire you to cover our event??
We have cut back our rodeo schedule; however, we assess each event on a case by case basis.
Please send us an email with your event details including dates, location and photography requirements to
Kerri@cowboyimages.net.
How long will you have these images?
As a general rule, we will have the proofs available for viewing online for a minimum of one year following the event.
We provide no guarantee however that images will be available for any
length of time and although we backup, loss happens on occasion. It is best to order images as soon as possible.
Do you take portraits as well?
We do not, but thank you for inquiring.
The Wrangler, Barrel Racing News, Today’s Horse, etc. wants to use a picture of me to go with a story...
If you have purchased the digital file, you can send them the photo or the link to the photo you have purchased. They also can purchase the file and download themselves 24/7 from the site.
We have an event coming up; can we hire you to cover our event??
We are now owned and operated by Peggy Gander and are based out of the Dallas, TX area. We assess each event on a case by case basis in regards to our already booked schedule and your location. Please send us an email with your event details including dates, location and photography requirements to
orders@cowboyimages.net or call Peggy at 605.388.2015. Thank you.